Frequently Asked Questions
Everything you need to know about our handcrafted wooden creations.
What kind of wood do you use for your products?
We use premium, sustainably sourced hardwoods including Walnut, Oak, Maple, and Teak. Each piece is hand-selected for its unique grain pattern and durability.
How should I care for my wooden home decor?
To maintain the natural beauty of the wood, wipe with a soft, damp cloth and avoid harsh chemicals. Periodically applying a food-safe mineral oil or beeswax will help preserve the finish.
Do you offer international shipping?
Yes, we ship our wooden products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I customize or engrave my order?
Absolutely! We offer custom laser engraving on many of our items. Please select the 'Personalize' option on the product page or contact our support team for bulk custom orders.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that custom-engraved or personalized products are final sale unless there is a manufacturing defect.
How long does it take for my order to ship?
Standard items typically ship within 2-3 business days. Personalized or custom-made pieces may require 5-7 business days for crafting before they are dispatched.